How do I fix an app that keeps crashing?
If an app on your iPhone keeps crashing, it can be frustrating, but there are several steps you can take to troubleshoot and fix the issue. Here’s what you can do if an app keeps crashing:
1. Update the App
- Open the App Store on your iPhone.
- Go to the “Updates” tab at the bottom.
- Check if there’s an update available for the app that keeps crashing.
- If an update is available, tap “Update” next to the app to install the latest version.
2. Restart Your iPhone
- Press and hold the Sleep/Wake (or Side) button until the slider appears.
- Drag the slider to power off your iPhone.
- After your iPhone turns off, press and hold the Sleep/Wake button again until the Apple logo appears.
3. Force Quit the App
- Double-press the Home button (for iPhone 8 and earlier) or swipe up from the bottom of the screen and hold (for iPhone X and later) to access the App Switcher.
- Swipe left or right to find the app that keeps crashing.
- Swipe up on the app preview to force quit it.
- Relaunch the app to see if the issue is resolved.
4. Clear App Cache (if applicable)
Some apps may have an option to clear cache or temporary files within the app settings. Check the app settings to see if there’s an option to clear cache or data.
5. Reinstall the App
- Press and hold the app icon on the Home screen until it starts wiggling.
- Tap the “X” icon on the app you want to delete, then tap “Delete” to confirm.
- Go to the App Store, search for the app, and reinstall it.
- Open the newly installed app and see if the issue persists.
6. Update iOS
- Ensure your iPhone is running the latest version of iOS.
- Go to Settings > General > Software Update and install any available updates.
- Sometimes, app crashes can be due to compatibility issues with older versions of iOS.
7. Contact App Developer Support
If the issue persists after trying the above steps, contact the developer of the app for further assistance. They may be aware of the issue and working on a fix.
8. Contact Apple Support
If you’ve tried all the above steps and still experience app crashes, contact Apple Support for further assistance. There may be underlying issues with your iPhone that require professional diagnosis and repair.
By following these troubleshooting steps, you can often resolve issues with apps crashing on your iPhone and improve the overall stability of your device.